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TERMS & CONDITIONS

Rocabella Santorini is solely the sales agent for the accommodation services in hotels and other services, such as flights, offered on these pages. In the event of a booking the contractual agreement is exclusively concluded between you and the respective hotel or any other service provider (e.g. tour operator, travel insurer, airline, car rental firm, etc).

The following terms and conditions, therefore, apply exclusively to our agency activities. They have no influence on the conditions at which the booked services are provided. Reference is made to the relevant Terms and Conditions of the hotel and/or other companies, which become part of the contract when you enter into an agreement.


I. AGENCY INSTRUCTIONS

1. On completing a booking procedure, you instruct us to arrange accommodation in a hotel or another service of the company you have selected. You are bound by your booking request (contractual offer) for a maximum of 24 hours. If we or the respective service provider have not confirmed the booking by this time in writing, by telephone, by e-mail (electronic mail) or in any other way, you are no longer bound by your booking request.

2. Our contractual commitment shall be restricted to the arrangement of the offered and existing services. The provision of services themselves is not part of our contractual duties.

 

 

II. LIABILITY RESTRICTION,
STATUTE OF LIMITATIONS

1. Insofar as we have not assumed a particular contractual duty through explicit agreement with you, we shall not be liable for the conclusion of contracts corresponding to the booking request with the companies for which we act as an agent.

2. Without explicit agreement or warranty in this respect, we shall not be liable with respect to the arranged services themselves for faults in the provision of services and for personal injury or damage to property which you may sustain in connection with the service arranged.

3. Our liability arising from the culpable infringement of agency duties shall not be affected by the above provisions.

4. We are fully liable in accordance with the Produkthaftungsgesetz (German Product Liability Act) in cases where a guarantee or a purchasing risk is explicitly assumed as well as on account of wilful or grossly negligent breaches of duty. We are similarly fully liable in the event of wilful or negligent injury to life, limb or health. We are liable for material damage caused or financial loss incurred as a result of ordinary negligence only in the event of a breach of those duties, the fulfilment of which is made possible in the first place by the proper implementation of the contract and on the fulfilment of which the relevant party to the contact may rely to a particular degree (“essential contractual duties”), limited, however, to the damages typical of this type of contract that are foreseeable at the time the contract is entered into.

 

 

III. PRICES

The services shall be paid directly to the service providers in accordance with the Terms and Conditions of the latter.

 

 

IV. BOOKING CONFIRMATION; TRAVEL DOCUMENTS

We shall not assume any liability for the loss of travel documents.

 

 

V. REBOOKING, CANCELLATIONS

Rebooking or cancelling booked and confirmed services or withdrawing from these shall only be possible in accordance with the Terms and Conditions of the respective service providers. The costs for rebooking or withdrawal shall be determined by these Terms and Conditions.