Find answers to the most common questions about Rocabella Santorini Hotel & Spa, our Caldera location in Imerovigli, rooms and suites, pools, spa, restaurant, transfers, weddings, seasonal services, and hotel policies.
Rocabella Santorini is located in Imerovigli, one of the island’s most sought-after caldera villages. Its setting offers privacy, expansive views of the volcano, the caldera, and the Aegean Sea, and an ideal base between Fira and Oia.
Yes. The hotel is positioned on Santorini’s caldera side, which is why most rooms, terraces, and public areas enjoy sweeping caldera views, along with beautiful sunrise and sunset light.
Rocabella Santorini is approximately 3 km from Fira. By car or taxi, the journey usually takes around 5 minutes, depending on traffic. Guests who enjoy walking can also follow the scenic caldera path in front of the hotel, which generally takes around 45 minutes at a relaxed pace.
The hotel is approximately 7 km from Oia. Depending on traffic, the drive is usually around 10 minutes. Guests who enjoy walking may also follow the caldera route, which generally takes around 2 hours, depending on pace and weather conditions.
Yes. The caldera walking trail passes close to the hotel, making scenic walks toward Imerovigli, Fira, and in the opposite direction toward Oia a popular option for guests who enjoy exploring on foot.
No. Rocabella Santorini is not adults-only. The hotel welcomes adults, children, and infants, subject to the capacity of the room category selected.
Yes. Rocabella Santorini is especially well suited to romantic stays thanks to its caldera setting, sunset atmosphere, private dining options, honeymoon service packages, spa treatments, and room categories with outdoor mini plunge pools or private pools.
Yes. In addition to rooms for couples, the hotel offers larger room and suite categories for up to four or six guests, making it suitable for families or small groups who would like to stay together.
Rocabella Santorini features 42 rooms and suites.
The accommodation collection includes Superior and Deluxe rooms, Premium rooms with outdoor mini plunge pools, Executive suites and larger caldera-view suites. Capacities range from 2 to 6 guests depending on category.
Not all room categories have caldera views. Most do, but some categories are designed around courtyard or partial caldera and sea-facing settings, so it is always best to choose the exact category that matches your preference.
A caldera-view room faces Santorini’s volcanic cliffside and offers the hotel’s most iconic panorama. Other categories may face a courtyard, the sea, or a partial side-caldera direction. Guests who want the classic Santorini view should select a room category clearly described as ‘caldera view.
Yes. The hotel is well known for its sunset setting, and many guest areas are positioned to enjoy Santorini’s famous evening light. The sunset setting is one of the hotel’s most admired features, often appreciated by both in-house guests and visitors.
The overall atmosphere is refined and relaxed. At the same time, Rocabella Santorini is also a sought-after venue for weddings and celebrations, so on selected dates there may be private events and light music in some venues until 12:30 am.
Yes, the hotel operates year-round, although most services follow a winter schedule and certain facilities, such as the pools, may close seasonally.
The hotel team can assist guests in Greek and English.
Reservations may be made through our official website, where guests can find our best available direct rates, or directly with the reservations team by email at [email protected] or by telephone at +30 22861 10000.
Yes. Guests are welcome to book directly with Rocabella Santorini and enjoy privileged direct-booking rates and selected benefits.
The official website regularly features direct-booking offers and guest benefits, and direct reservations also make it easier to communicate preferences, arrange transfers, or request upgrades and special occasions in advance.
Yes. The hotel is available through selected third-party platforms as well as through its own official booking channel.
Yes. Seasonal offers and extended-stay promotions are published on the hotel’s official Offers page and may vary throughout the year.
In most cases, a valid credit card or a direct bank transfer is required to secure a booking. The exact deposit or prepayment terms depend on the rate plan and booking channel chosen.
Yes. Reservation changes are subject to the policy attached to your booking and to current availability. Guests may either contact reservations directly or use the official reservation-management page when applicable.
Date changes may be possible, subject to availability and the terms of the booked rate.
Yes. Upgrades can be arranged subject to availability and to the applicable rate difference at the time of the request. Preferential upgrade offers may be available in selected cases.
Specific room requests are welcome, although final room allocation is always subject to availability and operational planning.
Yes. Up to five rooms may be booked online at one time. For larger requests or group travel, it is best to contact the reservations team directly by email at [email protected] or by telephone at +30 22861 10000.
Yes. The hotel can accommodate group requests, and different terms may apply for multiple-room bookings.
Yes. Longer stays may qualify for promotional pricing on selected dates or offers. Current long-stay promotions are usually published on the hotel’s official Offers page and may vary during the year.
The reservations team may be contacted by email at [email protected] or by telephone at +30 22861 10000.
Major credit cards are commonly accepted, and the hotel can also assist with secure payment links or bank transfer arrangements where applicable. If you need a specific payment method, it is best to confirm it with reservations before arrival.
Yes. Visa and Mastercard are accepted.
Not always. Payment terms vary by rate plan, season, and booking channel, so the exact conditions should always be checked at the time of reservation.
Publicly advertised rates generally include VAT and the taxes or service elements specified in the booked rate. The Greek climate resilience fee is usually charged separately at the property.
No. The Greek climate resilience fee is a government-mandated local charge and is normally paid separately at the property.
Based on current public information for this property and the current Greek hotel fee structure for 4-star hotels, the climate resilience fee is typically EUR 10.00 per room per night from April to October and EUR 3.00 per room per night from November to March. As this is a government fee, it may change without notice.
Yes. The hotel issues the appropriate payment document for your stay. If you require an invoice, it is important to inform the hotel when making your reservation and to provide all relevant company fiscal details in advance.
No undisclosed charges should apply. Any extras, optional services, or mandatory government fees should be communicated clearly at booking or at the time they are arranged.
Yes, additional guest charges may apply depending on room type, occupancy, and age policy.
Standard check-in time is 15:00.
Standard check-out time is 11:00.
Early check-in may be possible subject to availability on the day of arrival.
Late check-out may be arranged subject to availability and may incur an additional charge.
Yes. Luggage storage is available for guests arriving before their room is ready or departing later in the day.
During the high season, reception operates 24 hours. During the winter season (low and mid-season), reception and guest services operate from 09:00 to 17:00, with support available on call via WhatsApp, Viber or direct call outside these hours.
Yes. Late arrival can be arranged. During the winter period, guests should inform the hotel in advance so that the appropriate check-in arrangements can be made.
Yes. Welcome refreshments are offered on arrival.
The hotel currently highlights benefits such as direct-booking rates, selected seasonal offers and perks, possible room upgrades, early check-in or late check-out subject to availability, and complimentary gym access. Exact benefits may vary by travel dates and package.
Yes. During the winter period, breakfast remains available, spa treatments can be arranged by appointment, the gym operates on a reduced seasonal schedule, and the restaurant shifts to a lighter seasonal food offering. Curated services such as private dinners or island experiences may also be arranged with advance notice, weather permitting.
Yes, this may be possible subject to operational availability on the day. Guests should ask reception in advance.
Yes. Several room and suite categories include outdoor mini plunge pools or private pools, especially within selected Premium, Executive, and Suite categories.
No, our private plunge pools are not heated. Guests who consider water temperature important should check the exact room description or confirm current details with reservations before booking.
Yes. Most room and suite categories include a balcony, terrace, veranda, or patio depending on the specific layout.
Privacy levels vary by room category and layout. Because Santorini’s caldera properties are built in terraces, outdoor areas are not always fully secluded.
Yes. The rooms feature individually controlled air conditioning.
Yes. High-speed Wi-Fi is available throughout the property, including guest rooms and common areas.
Yes. Rooms include a minibar as well as tea- and coffee-making facilities. Selected suites also include an exclusive wine bar with local and international labels.
Yes. In-room digital safes are provided.
Yes. Slippers and bathroom amenities are provided in all room categories. Bathrobes are provided in selected room categories, so guests should refer to the amenities shown for their booked room type.
Yes. All our rooms include flat-screen televisions with satellite channels.
Yes. Daily housekeeping is part of the standard guest experience. A green housekeeping option may also be available for guests who prefer to reduce daily servicing and help preserve the island’s natural resources.
No. Our rooms and suites do not include a kitchenette or microwave.
Yes. Extra pillows can be requested, subject to availability. We recommend requesting them before arrival to help secure availability.
Yes. Hypoallergenic pillows can be requested, subject to availability. We recommend requesting them before arrival to help secure availability.
In selected categories, twin-style bedding can be arranged, or a queen bed may be prepared with twin mattresses and twin linen, subject to availability.
The hotel primarily features queen-size bedding rather than king-size beds.
No. The hotel does not offer connecting rooms.
Double room categories accommodate up to 2 guests.
No dedicated single rooms are listed. Solo travellers generally reserve a double room for single occupancy.
The hotel does not prominently list dedicated triple rooms online. Guests travelling as three are usually best served by a larger room or suite category, subject to availability.
Yes. Several room and suite categories accommodate up to 4 guests.
Yes. The hotel offers a suite with an outdoor mini plunge pool and caldera view for up to 6 guests.
Extra bedding options may be available in selected categories and should always be confirmed with reservations in advance. We recommend requesting them before arrival to help secure availability.
Yes. Baby cots can be requested, subject to availability and the selected room category. We recommend requesting them before arrival to help secure availability.
Yes. Larger rooms and suites are available for families or small groups who would like to stay in one accommodation unit.
Breakfast depends on the rate plan booked. Some rates include breakfast, while others do not. Guests who book a room-only rate may still enjoy the hotel’s Greek breakfast for an additional charge.
No. Rocabella Santorini is not presented as an all-inclusive resort. Depending on the rate plan, breakfast may be included, while lunch, dinner, drinks, transfers, spa treatments, and other personalised services are usually arranged separately unless they form part of a specific package or offer. Guests seeking a more inclusive tailor-made arrangement should contact the reservations team directly.
Breakfast is served à la carte and draws on Greek breakfast traditions in the restaurant setting.
Breakfast is served from 08:00 to 10:30.
Yes. In-room breakfast can be arranged, usually with an additional charge.
Yes. Rocabella Santorini has an on-site restaurant.
The dining concept focuses on traditional Greek island flavours, with local Santorini ingredients and regional inspiration.
Dinner service is normally available from 19:00 to 23:00, with last order at 22:30.
Yes. The hotel operates a bar during the main season.
The bar is normally open from 11:00 to 19:00 during the main season.
Yes. In-room dining is available from 08:00 to 19:00, with an additional charge.
Yes. Vegetarian, vegan, and gluten-free options can be accommodated. It is always helpful to mention dietary preferences in advance.
Half Board may be available on selected arrangements or packages, so it is best to confirm at the time of booking.
Yes. Private dinners, romantic dining set-ups, and special-occasion meals can be arranged on request.
During the winter period, the main restaurant closes for a seasonal break. Breakfast remains available, and a Grab and Go light lunch service is offered from 11:00 to 15:00 with pre-ordering. Custom-curated services such as private dinners or island experiences may also be arranged with advance notice, weather permitting.
Yes. Guests can enjoy dining in a setting designed to make the most of the hotel’s caldera and sunset atmosphere. Private sunset dinners may also be arranged in a dedicated private dining area, subject to advance notice and reservation.
Yes. Rocabella Santorini offers a spa and wellness area.
The spa focuses especially on massage and wellness treatments designed for relaxation and rejuvenation. Guests may refer to the official Wellness section of the website for the most up-to-date treatment menu.
Yes. Couples’ treatments and romantic wellness experiences can be arranged on request.
Yes. Advance booking is strongly recommended, particularly during the main season. Appointments can also be requested through the official Wellness section of the website.
During the high season, the spa and wellness centre is normally open daily from 10:00 to 20:00 by appointment. During the winter season, treatments are available by appointment, subject to availability.
Yes. The hotel offers a fully equipped fitness centre, referred to as the Wellness Suite, with complimentary access for hotel guests.
During the main season, the fitness centre is normally open daily from 09:00 to 22:00, with extended access possible on request. During the winter season, it generally operates from 09:00 to 17:00.
Yes. Access for non-resident guests may be available at an additional charge. Please contact the reservations team for current availability and subscription options.
The spa includes a sauna facility, subject to availability and typically offered as part of a treatment package rather than as a standalone facility.
The fitness centre currently includes:
Yes. Yoga and Pilates can be arranged, and the hotel also promotes wellness sessions guided by experienced instructors. Prior reservation is required and bookings are subject to availability.
Rocabella Santorini has 3 outdoor pools, all offering beautiful views toward the caldera and the Aegean Sea.
During the main season, the main outdoor pools normally operate from 11:00 to 19:00. Private plunge pools in guest rooms, where applicable, are generally available 24 hours.
Yes. Pool towels and sunbeds are available for hotel guests. Pool towels are placed in the room and should be kept for use throughout the stay.
No. Sunbeds are available on a first-come, first-served basis.
Yes. The hotel operates a pool bar during the main season, serving drinks and a light food menu.
Yes. Umbrellas are available in the pool areas.
No. Our swimming pools and private mini plunge pools are closed for the season during the winter period.
The drive from Santorini Airport to the hotel is usually around 15-20 minutes, depending on traffic.
The ferry port is usually around 30-45 minutes away by car, depending on traffic and ferry schedules.
Yes. Arrival and departure transfers can be arranged on request, usually at an additional charge. Please contact the welcome team by email at [email protected] or by telephone at +30 22861 10000 to arrange your preferred transportation.
Yes. Private transfers can be arranged through the hotel. Please contact the welcome team by email at [email protected] or by telephone at +30 22861 10000.
Yes. Complimentary parking is available for hotel guests.
Yes. A 22 kW Type 2 EV charging station is available in the parking area. Guests are advised to check availability and book in advance for current availability and booking details online at Evloader.
Yes. The hotel can assist with car-rental arrangements. Please contact the welcome team by email at [email protected] or by telephone at +30 22861 10000 to arrange this in advance.
Yes. Scooter and quad-rental assistance is available for guests who would like to explore the island independently. Please contact the welcome team by email at [email protected] or by telephone at +30 22861 10000 to arrange this in advance.
Yes. Public transport options are available in the area, although many guests prefer private transfers, taxis, or rental vehicles for flexibility.
No. The hotel does not currently advertise a complimentary shuttle service to Oia. However, the team can assist with private transportation arrangements.
Yes. The hotel can assist with curated experiences including tailored cruises, island touring, and other personalised activities. Please contact the welcome team by email at [email protected] or by telephone at +30 22861 10000 to arrange these in advance.
Yes. Wine experiences, sunset sailings, catamaran outings, and other tailor-made excursions can be arranged on request. Please contact the welcome team by email at [email protected] or by telephone at +30 22861 10000 to arrange these in advance.
Yes. Our welcome team can assist with restaurant reservations and a range of personalised island experiences. Please contact the welcome team by email at [email protected] or by telephone at +30 22861 10000 to arrange these in advance.
Yes. Photographer bookings and proposal planning can be arranged on request. Please contact the welcome team by email at [email protected] or by telephone at +30 22861 10000 to arrange these in advance.
Yes. Rocabella Santorini is an established wedding and celebration venue and works with dedicated event planning support.
Yes. Rocabella Santorini offers a dedicated weddings and events website at Rocabella Weddings.
Yes. Proposal planning can be arranged with personalised details and romantic set-ups. Please contact the wedding team by email at [email protected] or by telephone at +30 22861 10000.
Yes. The hotel can assist with birthday and anniversary arrangements, including in-room touches and tailored experiences. Please contact the events team by email at [email protected] or by telephone at +30 22861 10000.
Yes. Romantic room decoration can be arranged on request and at an additional charge. Please contact the welcome team by email at [email protected] or by telephone at +30 22861 10000 to discuss your preferred set-up.
Yes. Champagne, flower arrangements, and other celebration details can be arranged before arrival or during the stay at an additional charge. Please contact the welcome team by email at [email protected] or by telephone at +30 22861 10000 to arrange your preferred celebration details.
Yes. Private events and celebration set-ups can be organised according to the nature of the occasion and the venue required. Please contact the events team by email at [email protected] or by telephone at +30 22861 10000.
Its caldera setting, sunset views, elegant suites, private dining possibilities, wellness treatments, and event expertise make it a naturally romantic choice for Santorini stays.
Cancellation terms depend on the rate plan, booking period, and channel used. Guests should always review the specific policy attached to their reservation before confirming.
Late cancellations, no-shows, and early departures are typically charged according to the booked policy, and may be non-refundable depending on the rate selected.
Pets may be accepted on request and may be subject to conditions or additional charges. Guests travelling with a pet should contact the hotel before booking so the most suitable room and the current policy can be confirmed. Please contact the welcome team by email at [email protected] or by telephone at +30 22861 10000 to check in advance.
No. Guest rooms are non-smoking. Outdoor smoking should only take place in designated or appropriate open-air areas.
Yes. Travel insurance is always recommended, especially when travelling to an island destination and when booking non-refundable arrangements.
Yes. It is a mandatory government charge applicable to accommodation stays in Greece and is usually paid locally at the hotel.
The hotel can assist with certain accessibility needs, but because Santorini’s caldera architecture often includes steps and level changes, guests with reduced mobility should contact the hotel directly before booking so the most suitable room and route can be confirmed.
No. The property does not have an elevator.
Yes. As with many caldera properties in Santorini, the layout includes steps and changes in level. The hotel may be able to recommend easier access routes and more suitable room categories for guests with mobility concerns, but these should always be discussed before booking.
Yes. Laundry and ironing services can be arranged for an additional charge.
Babysitting may be arranged on request, usually at an additional charge and subject to availability. Please contact the welcome team by email at [email protected] or by telephone at +30 22861 10000 to arrange these in advance.
There is no dedicated kids’ club or organised children’s activity programme on site.
Yes. Guests can find practical amenities such as pharmacies and supermarkets within a convenient distance of the hotel. If assistance with pick-up or delivery is needed, the team may be able to help at an additional charge where available.
Medical assistance can be arranged on request.
Yes. Quiet-room requests are welcome, although they remain subject to availability and the hotel’s occupancy pattern.
Yes. Such requests are welcome and will be noted, but they remain subject to availability and cannot be guaranteed.
The hotel currently features no on-site boutique.